NTL Institute was created over 50 years ago, a
product of both the vision of its founders and the
demands of their times.
The worst war in history had just ended-a war ostensibly
fought over the concepts of freedom and democracy.
No one understood the dangers and the opportunities
of those times more clearly than Kurt Lewin. Having
fled the encroaching Holocaust of Nazi Germany in
1932, he knew the potential that humanity had for
good and evil, and he firmly believed the social
sciences could, and must, be used to address that
potential.
While teaching at Iowa State, Lewin met Ronald
Lippitt, then a graduate student. Over the course
of the next 10 years, Lippitt introduced Lewin and
his ideas to Kenneth Benne and Leland Bradford.
All four men shared a personal and professional
interest in the applied behavioral sciences and
in the belief that science should be used to integrate
democratic values in society. Lippitt, Benne, and
Bradford would become the founders of NTL.
In 1946, while serving as director of MIT's new
Research Center for Group Dynamics, a group he helped
found, Lewin was contacted by the American Jewish
Congress Committee on Community Interrelations and
the Connecticut Interracial Commission to assist
in the training of leaders who would deal with intergroup
tensions in their home communities. The training,
scheduled that summer in New Britain, Connecticut,
was organized by Lewin to include three continuing
learning groups, each with a leader and an observer,
who was to record interaction among the participants.
Lippitt was recruited to lead one of the groups,
and he, in turn, recruited Benne and Bradford to
lead the other two.
What happened next has become legendary in the
annals of NTL and the field of group training.
At the start of one of the early evening observers'
sessions, three of the participants asked to be
present. Much to the chagrin of the staff, Lewin
agreed to this unorthodox request. As the observers
reported to the group, one of the participants-a
woman-disagreed with the observer on the interpretation
of her behavior that day. One other participant
agreed with her assertion and a lively discussion
ensued about behaviors and their interpretations.
Word of the session spread, and by the next night,
more than half of the sixty participants were attending
the feedback sessions which, indeed became the focus
of the conference. Near the conference's end, the
vast majority of participants were attending these
sessions, which lasted well into the night.
Lewin, Bradford, Benne, and Lippitt knew that something
exciting had happened, a new and important method
of adult learning had been discovered and needed
development. This methodology confirmed Lewin's
beliefs that experiences shared by the training
group-learning by experience rather than lecture
and reading-provided high potential for diagnostic
study, evaluation and, most important, for changing
behaviors. This was action-research at its best.
Could this process of group building and learning
derived from it be used in a variety of organizational
and community situations, nationally and cross-culturally?
The four men were determined to find out. The Training
Group was born.
The Beginning of NTL
Incorporating learning from the first, planning
for a second conference began almost immediately.
Funding was secured from the Office of Naval Research
and the National Education Association (NEA) where
Bradford was serving as Director of Adult Education.
The planning group was named the National Training
Laboratory for GROUP development, later shortened
to NTL, and eventually to NTL Institute for Applied
Behavioral Science.
Believing that change could more readily occur
if the learning took place some distance from the
participant's home environment, Lewin had chosen
Bethel, Maine, a mountain community of 2,200 people,
as the site, or "cultural island" for the first
conference.
Unfortunately, Lewin, the leading theorist of the
T-Group, did not live to see the first NTL program
enacted. Lewin's death in February of 1947 was a
shock; however, the successes of the 1946 conference
and the potential of the new methodology was already
drawing some of the best and brightest in social
psychology to NTL. These included Paul Sheats, R.
Freed Bales, Kurt Back, Morton Deutsch, Henry Reicken,
and Stanley Schacter.
The success of the 1947 Laboratory was evident
to all in attendance, and word of this new concept
in training spread rapidly. More than 100 delegates,
as participants were called then, participated in
the second conference of 1948, and others had to
be turned away.
Even in its formative years, NTL was in the foremost
of meeting the changes and challenges of its times.
Funding support was supplemented by a major grant
from the Carnegie Foundation and numerous in-kind
services from several major universities. Clinical
psychologists were added to the staff to help persons
experiencing stress in the training groups (now
called T Groups); the number of participants and
sessions increased; and a Wives' Group was formed
(the feminist movement was still almost two decades
down the road, and NTL, while broadly viewed as
progressive, still reflected many of the sexist
tenets of the time).
By 1949, NTL was consciously expanding its staff
to include scientists and educators from a wide
variety of groups and occupations. Similarly, research
around the T Groups was conducted at multiple levels,
paralleling this variety of disciplines.
The concept of sensitivity training emerged as a
version of the T Group, and NTL became a quasi-independent
organization operating under the aegis of NEA, eventually
offering many different program offerings beyond
the T Group.
T Group Technology Expands and Gains Credibility
Growth brought along expansion in geographical
offerings and training methodology. Regional labs
and liaisons were established in Ohio, Colorado,
California, Illinois, Massachusetts, Washington
state, and Pennsylvania. On an international level,
between 1954 and 1956, several labs were conducted
in Europe, and a program for hospital administrators
was conducted in Puerto Rico. Paralleling this growth
was the development of different training configurations
to supplement the T Group. These included: S Groups
(skill development), A Groups (action), C Groups
(community leadership), and X Groups (for those
not benefiting from T Groups).
A 1949 meeting of the Society for the Psychological
Study of Social Issues, a division of he American
Psychological Association, included a demonstration
by Bradford, Lippitt, and others in the use of role
playing in the T Groups. The presentation was attended
by numerous well-known scientists, including Margaret
Mead, friend and former collaborator of Lewin, and
drew the attention of a broader community of social
scientists to NTL's work. In 1957, NTL formalized
its circle of influence with the formation of the
NTL network, which included the founders-Benne,
Bradford, and Lippitt-as well as others, including
Richard Beckhard, Jack Gibb, Murray Horowitz, Gale
Jenson, Gordon Lippitt, and Alvin Zander.
The original focus of NTL on leadership training,
and its obvious success in this area, attracted
the interest of organizations in many areas. For
NTL, the drive was to create and develop the skills
of "change agents," as they came to be called. For
organizational leaders, particularly those in corporate
America, the new mechanisms of problem-solving arising
from T Group methodology presented new opportunities
for addressing growing confrontations in various
sectors of society.
Complementing programs at Bethel and the regional
sites, programs were condensed on a consulting basis
with such organizations like the American Red Cross,
Standard Oil of New Jersey (now Exxon), the National
Council of Churches, and the Department of Health
in Puerto Rico. The work also fit well with NTL's
growing work with strategic constituencies, such
as the Key Executive Conference in 1957 for presidents
and vice presidents (now the Senior Executive's
Challenge), and programs dealing with significant
conflicts. Indeed, NTL's cadre of leading social
scientists strongly contributed to the evolving
field of Organizational Development (OD), and had
a dynamic effect on administration and management
in organizational America.
The Vision and Pain of Success
The growth of NTL in the sixties was phenomenal.
Income between 1963 and 1968 had multiplied by five,
contracts by nine, and the NTL network had nearly
doubled. More specialized labs were being developed
for industry, religious and community leaders, as
well as for college youth and school executives.
In 1965, NTL began publishing The Journal of
Applied Behavioral Science, capitalizing on
and building its credibility within the field. Indeed,
through its programs, NTL had itself become a change
agent.
With strong revenue projections and the apparent
growing interest from many constituencies, the NTL
Board began planning for sustained growth. In 1967,
after many years as a part of the NEA, the NTL Institute
for Applied Behavioral Science was incorporated
with Bradford as executive director and with a vision
to develop an NTL University.
As the sixties came to a close, a number of factors,
both internal and external, had a profound effect
on NTL and its future growth. The rising feminist
movement and the demand for transformative socio-political
change in the black community found voice in the
ranks of NTL members. In the summer of 1968, a Black
Caucus of NTL members presented Bradford with a
list of demands relating to hiring, governance,
and recruiting. Women's groups within NTL had been
organizing for several years and in the summer of
1971, the first NTL Women's Caucus was held in Bethel
(to date the only project directed towards women
was the Wives' T Group). Both groups saw the Board
and staff as overwhelmingly white, male, and over
40. The discrimination in the NTL system was exacerbated
and exemplified by the Board's suggestion that the
proposed NTL University be named the University
of Man.
Other problems within the membership had been developing
over a number of years. The NTL Network was divided
into three levels of membership-fellows, associates,
and affiliates-which created a strong impression
of elitism, particularly among younger minority
and female members who were sorely underrepresented
in NTL's governance. The sheer size of the Network,
now numbering 400, was creating accreditation problems
for the organization. Even the burgeoning OD movement
had created a new constituency of entrepreneurial
members and participants, who looked to NTL for
training, credentials, and contracts and then successfully
competed with NTL for contracts. For longtime NTL
members, these developments represented a major
alteration and abuse of the organization's original
mission.
Externally, the economy was entering a recession.
At NTL, the Department of Defense cancelled major
training contracts; the Board's plan for the proposed
NTL University ended abruptly when the site selected
was reappraised and found to be too expensive; and
the organization incurred a large debt to finance
a sorely needed renovation of the Bethel facility.
All these issues came to a head as Leland Bradford,
NTL's only director since it's inception, announced
that he would retire in 1970.
Entering the 1970's, NTL faced a membership disillusioned
by the growing image of an organization in decline.
Paradoxically, NTL was facing changes and difficulties
in its own organization that it had helped other
organizations to solve. The Board focused on changing
governance, dissolving the Network, increasing financial
stability, and basing membership on qualifications.
However, by 1975, the debt remained unpaid, the
Board was essentially the same gender-racial makeup
of its predecessors, and the network stood dissolved.
With contingency plans for bankruptcy in hand, the
Board formed a committee determined to save NTL.
Called the Four Horsepersons, the committee consisted
of Barbara Bunker, Hal Kellner, Edith Seashore,
and Peter Vaill.
In November of 1975, the Four Horsepersons presented
the Board with the names of 65 past NTL network
members willing to give two weeks of unpaid work
over the next two years, and a reorganization plan
to reconstitute the Board with one-third white males,
one-third women, and one-third minorities. The Board
accepted the plan and NTL set out again to become
a viable organization of consequence.
NTL's Evolution and Learning Continues
The 1975 reorganization of NTL was a turning point
for the organization and set the stage for its continued
evolution.
In governance, Elsie Cross was elected as Chair
of the Board, the first African-American and the
first woman to hold that post; Edith Seashore became
the first President of NTL; and the reconstituted
Board put in place a "cohort system," NTL's institutional
commitment to diversity ensuring that the Board,
committees, program staffs, and member recruitment
equally represent women of color, men of color,
white men, and white women.
Financially, NTL was able to pay its debts by 1979.
In programs, labs in Bethel were thriving; the organization
was again developing programs for individual, group,
and organizational development; and in 1981, NTL,
in collaboration with American University, initiated
a Master's Program in Human Resource Development
(now a Master's in Organizational Development).
By recognizing and embracing the diversity of its
members in the sweeping reforms of the mid-seventies,
NTL not only learned the value that differences
can bring to an organization's internal workings,
but studied and shared these practices in its approach
to individual, group, and organization change.
Over the last decade, NTL has struggled and succeeded
in advancing the method, practice, and theory initiatives
of its founders by seizing the potential for democracy
in educational and organizational settings. The
character of the NTL membership reflects broader
diversity and mastery of disciplines than ever imagined,
and is drawn together by core values and authentic
colleague-ship. NTL's renowned Journal of Applied
Behavioral Science contributes a body of knowledge
to the field that increases our understanding of
change processes and outcomes; and the publication
continues to grow in reputation and prestige around
the world. Human Interaction labs are still the
most popular, the most replicated, and simply the
most effective programs ever for changing human
attitudes and behaviors. And new applications of
experiential learning have emerged to represent
the most current and cutting edge programs in the
fields of change management, human resources, organizational
development, training, and diversity.
NTL's vision of the next fifty years includes a
membership dedicated to the personal and professional
advancement of each individual and organization
whom we touch; an organization stimulated by research
and inquiry seeking the continuous renewal of NTL
members through our learning community; and NTL
programs, products, and services that are of the
highest quality providing discovery and application
of knowledge in group dynamics, organizational change,
and societal change.
The founders of NTL and the many who have followed
them did not set out to change the world. But, their
influence and contributions undeniably transformed
the field of Applied Behavioral Science. The "exciting
adventure into the unknown" continues.
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