Six Steps To The Future: How Mass Customization
Is Changing Our World Edward J. Fern, MS, PMP (Time-to-Profit, Inc.) |
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Multi-project management has the job of tying the other competencies together in response to the needs and wants of individual customers. In the new world of mass customization, every sale is a project. Smooth and efficient satisfaction of customer demand requires smooth and efficient project management. Delivery of customer value becomes the responsibility of process teams who must continuously and quickly re-align their own activities to meet unique requirements. Decision-making, responsibility, and accountability are entrusted to teams, not to individuals. Management focus is on process improvement while personnel management is placed in the hands of process teams acting collectively. |
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