NTL Institute was created over 50 years ago, a product of
both the vision of its founders and the demands of their times.
The worst war in history had just ended-a war ostensibly
fought over the concepts of freedom and democracy. No one
understood the dangers and the opportunities of those times
more clearly than Kurt Lewin. Having fled the encroaching
Holocaust of Nazi Germany in 1932, he knew the potential that
humanity had for good and evil, and he firmly believed the
social sciences could, and must, be used to address that potential.
While teaching at Iowa State, Lewin met Ronald Lippitt, then
a graduate student. Over the course of the next 10 years,
Lippitt introduced Lewin and his ideas to Kenneth Benne and
Leland Bradford. All four men shared a personal and professional
interest in the applied behavioral sciences and in the belief
that science should be used to integrate democratic values
in society. Lippitt, Benne, and Bradford would become the
founders of NTL.
In 1946, while serving as director of MIT's new Research
Center for Group Dynamics, a group he helped found, Lewin
was contacted by the American Jewish Congress Committee on
Community Interrelations and the Connecticut Interracial Commission
to assist in the training of leaders who would deal with intergroup
tensions in their home communities. The training, scheduled
that summer in New Britain, Connecticut, was organized by
Lewin to include three continuing learning groups, each with
a leader and an observer, who was to record interaction among
the participants. Lippitt was recruited to lead one of the
groups, and he, in turn, recruited Benne and Bradford to lead
the other two.
What happened next has become legendary in the annals of
NTL and the field of group training.
At the start of one of the early evening observers' sessions,
three of the participants asked to be present. Much to the
chagrin of the staff, Lewin agreed to this unorthodox request.
As the observers reported to the group, one of the participants-a
woman-disagreed with the observer on the interpretation of
her behavior that day. One other participant agreed with her
assertion and a lively discussion ensued about behaviors and
their interpretations. Word of the session spread, and by
the next night, more than half of the sixty participants were
attending the feedback sessions which, indeed became the focus
of the conference. Near the conference's end, the vast majority
of participants were attending these sessions, which lasted
well into the night.
Lewin, Bradford, Benne, and Lippitt knew that something exciting
had happened, a new and important method of adult learning
had been discovered and needed development. This methodology
confirmed Lewin's beliefs that experiences shared by the training
group-learning by experience rather than lecture and reading-provided
high potential for diagnostic study, evaluation and, most
important, for changing behaviors. This was action-research
at its best.
Could this process of group building and learning derived
from it be used in a variety of organizational and community
situations, nationally and cross-culturally? The four men
were determined to find out. The Training Group was born.
The Beginning of NTL
Incorporating learning from the first, planning for a second
conference began almost immediately. Funding was secured from
the Office of Naval Research and the National Education Association
(NEA) where Bradford was serving as Director of Adult Education.
The planning group was named the National Training Laboratory
for GROUP development, later shortened to NTL, and eventually
to NTL Institute for Applied Behavioral Science.
Believing that change could more readily occur if the learning
took place some distance from the participant's home environment,
Lewin had chosen Bethel, Maine, a mountain community of 2,200
people, as the site, or "cultural island" for the first conference.
Unfortunately, Lewin, the leading theorist of the T-Group,
did not live to see the first NTL program enacted. Lewin's
death in February of 1947 was a shock; however, the successes
of the 1946 conference and the potential of the new methodology
was already drawing some of the best and brightest in social
psychology to NTL. These included Paul Sheats, R. Freed Bales,
Kurt Back, Morton Deutsch, Henry Reicken, and Stanley Schacter.
The success of the 1947 Laboratory was evident to all in
attendance, and word of this new concept in training spread
rapidly. More than 100 delegates, as participants were called
then, participated in the second conference of 1948, and others
had to be turned away.
Even in its formative years, NTL was in the foremost of meeting
the changes and challenges of its times. Funding support was
supplemented by a major grant from the Carnegie Foundation
and numerous in-kind services from several major universities.
Clinical psychologists were added to the staff to help persons
experiencing stress in the training groups (now called T Groups);
the number of participants and sessions increased; and a Wives'
Group was formed (the feminist movement was still almost two
decades down the road, and NTL, while broadly viewed as progressive,
still reflected many of the sexist tenets of the time).
By 1949, NTL was consciously expanding its staff to include
scientists and educators from a wide variety of groups and
occupations. Similarly, research around the T Groups was conducted
at multiple levels, paralleling this variety of disciplines.
The concept of sensitivity training emerged as a version of
the T Group, and NTL became a quasi-independent organization
operating under the aegis of NEA, eventually offering many
different program offerings beyond the T Group.
T Group Technology Expands and Gains Credibility
Growth brought along expansion in geographical offerings
and training methodology. Regional labs and liaisons were
established in Ohio, Colorado, California, Illinois, Massachusetts,
Washington state, and Pennsylvania. On an international level,
between 1954 and 1956, several labs were conducted in Europe,
and a program for hospital administrators was conducted in
Puerto Rico. Paralleling this growth was the development of
different training configurations to supplement the T Group.
These included: S Groups (skill development), A Groups (action),
C Groups (community leadership), and X Groups (for those not
benefiting from T Groups).
A 1949 meeting of the Society for the Psychological Study
of Social Issues, a division of he American Psychological
Association, included a demonstration by Bradford, Lippitt,
and others in the use of role playing in the T Groups. The
presentation was attended by numerous well-known scientists,
including Margaret Mead, friend and former collaborator of
Lewin, and drew the attention of a broader community of social
scientists to NTL's work. In 1957, NTL formalized its circle
of influence with the formation of the NTL network, which
included the founders-Benne, Bradford, and Lippitt-as well
as others, including Richard Beckhard, Jack Gibb, Murray Horowitz,
Gale Jenson, Gordon Lippitt, and Alvin Zander.
The original focus of NTL on leadership training, and its
obvious success in this area, attracted the interest of organizations
in many areas. For NTL, the drive was to create and develop
the skills of "change agents," as they came to be called.
For organizational leaders, particularly those in corporate
America, the new mechanisms of problem-solving arising from
T Group methodology presented new opportunities for addressing
growing confrontations in various sectors of society.
Complementing programs at Bethel and the regional sites,
programs were condensed on a consulting basis with such organizations
like the American Red Cross, Standard Oil of New Jersey (now
Exxon), the National Council of Churches, and the Department
of Health in Puerto Rico. The work also fit well with NTL's
growing work with strategic constituencies, such as the Key
Executive Conference in 1957 for presidents and vice presidents
(now the Senior Executive's Challenge), and programs dealing
with significant conflicts. Indeed, NTL's cadre of leading
social scientists strongly contributed to the evolving field
of Organizational Development (OD), and had a dynamic effect
on administration and management in organizational America.
The Vision and Pain of Success
The growth of NTL in the sixties was phenomenal. Income between
1963 and 1968 had multiplied by five, contracts by nine, and
the NTL network had nearly doubled. More specialized labs
were being developed for industry, religious and community
leaders, as well as for college youth and school executives.
In 1965, NTL began publishing The Journal of Applied Behavioral
Science, capitalizing on and building its credibility
within the field. Indeed, through its programs, NTL had itself
become a change agent.
With strong revenue projections and the apparent growing
interest from many constituencies, the NTL Board began planning
for sustained growth. In 1967, after many years as a part
of the NEA, the NTL Institute for Applied Behavioral Science
was incorporated with Bradford as executive director and with
a vision to develop an NTL University.
As the sixties came to a close, a number of factors, both
internal and external, had a profound effect on NTL and its
future growth. The rising feminist movement and the demand
for transformative socio-political change in the black community
found voice in the ranks of NTL members. In the summer of
1968, a Black Caucus of NTL members presented Bradford with
a list of demands relating to hiring, governance, and recruiting.
Women's groups within NTL had been organizing for several
years and in the summer of 1971, the first NTL Women's Caucus
was held in Bethel (to date the only project directed towards
women was the Wives' T Group). Both groups saw the Board and
staff as overwhelmingly white, male, and over 40. The discrimination
in the NTL system was exacerbated and exemplified by the Board's
suggestion that the proposed NTL University be named the University
of Man.
Other problems within the membership had been developing
over a number of years. The NTL Network was divided into three
levels of membership-fellows, associates, and affiliates-which
created a strong impression of elitism, particularly among
younger minority and female members who were sorely underrepresented
in NTL's governance. The sheer size of the Network, now numbering
400, was creating accreditation problems for the organization.
Even the burgeoning OD movement had created a new constituency
of entrepreneurial members and participants, who looked to
NTL for training, credentials, and contracts and then successfully
competed with NTL for contracts. For longtime NTL members,
these developments represented a major alteration and abuse
of the organization's original mission.
Externally, the economy was entering a recession. At NTL,
the Department of Defense cancelled major training contracts;
the Board's plan for the proposed NTL University ended abruptly
when the site selected was reappraised and found to be too
expensive; and the organization incurred a large debt to finance
a sorely needed renovation of the Bethel facility. All these
issues came to a head as Leland Bradford, NTL's only director
since it's inception, announced that he would retire in 1970.
Entering the 1970's, NTL faced a membership disillusioned
by the growing image of an organization in decline. Paradoxically,
NTL was facing changes and difficulties in its own organization
that it had helped other organizations to solve. The Board
focused on changing governance, dissolving the Network, increasing
financial stability, and basing membership on qualifications.
However, by 1975, the debt remained unpaid, the Board was
essentially the same gender-racial makeup of its predecessors,
and the network stood dissolved. With contingency plans for
bankruptcy in hand, the Board formed a committee determined
to save NTL. Called the Four Horsepersons, the committee consisted
of Barbara Bunker, Hal Kellner, Edith Seashore, and Peter
Vaill.
In November of 1975, the Four Horsepersons presented the Board
with the names of 65 past NTL network members willing to give
two weeks of unpaid work over the next two years, and a reorganization
plan to reconstitute the Board with one-third white males,
one-third women, and one-third minorities. The Board accepted
the plan and NTL set out again to become a viable organization
of consequence.
NTL's Evolution and Learning Continues
The 1975 reorganization of NTL was a turning point for the
organization and set the stage for its continued evolution.
In governance, Elsie Cross was elected as Chair of the Board,
the first African-American and the first woman to hold that
post; Edith Seashore became the first President of NTL; and
the reconstituted Board put in place a "cohort system," NTL's
institutional commitment to diversity ensuring that the Board,
committees, program staffs, and member recruitment equally
represent women of color, men of color, white men, and white
women.
Financially, NTL was able to pay its debts by 1979. In programs,
labs in Bethel were thriving; the organization was again developing
programs for individual, group, and organizational development;
and in 1981, NTL, in collaboration with American University,
initiated a Master's Program in Human Resource Development
(now a Master's in Organizational Development).
By recognizing and embracing the diversity of its members
in the sweeping reforms of the mid-seventies, NTL not only
learned the value that differences can bring to an organization's
internal workings, but studied and shared these practices
in its approach to individual, group, and organization change.
Over the last decade, NTL has struggled and succeeded in
advancing the method, practice, and theory initiatives of
its founders by seizing the potential for democracy in educational
and organizational settings. The character of the NTL membership
reflects broader diversity and mastery of disciplines than
ever imagined, and is drawn together by core values and authentic
colleague-ship. NTL's renowned Journal of Applied Behavioral
Science contributes a body of knowledge to the field that
increases our understanding of change processes and outcomes;
and the publication continues to grow in reputation and prestige
around the world. Human Interaction labs are still the most
popular, the most replicated, and simply the most effective
programs ever for changing human attitudes and behaviors.
And new applications of experiential learning have emerged
to represent the most current and cutting edge programs in
the fields of change management, human resources, organizational
development, training, and diversity.
NTL's vision of the next fifty years includes a membership
dedicated to the personal and professional advancement of
each individual and organization whom we touch; an organization
stimulated by research and inquiry seeking the continuous
renewal of NTL members through our learning community; and
NTL programs, products, and services that are of the highest
quality providing discovery and application of knowledge in
group dynamics, organizational change, and societal change.
The founders of NTL and the many who have followed them did
not set out to change the world. But, their influence and
contributions undeniably transformed the field of Applied
Behavioral Science. The "exciting adventure into the unknown"
continues.
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