A short answer is that a self-organizing work group is a grassroots
group of people who come together of their own accord to get work
accomplished in an organization. Im a longer-answer person
myself, so heres a definition Im working on. A self-organizing
work group (SOWG) is a collection of people stepping outside of
their formal organizational structure to collectively take responsibility
for a complete work process or project. Within the group, roles
and jobs are defined and redefined as needed by group members so
they can work in more interchangeable ways and so that the group
can function in more flexible, organic ways (adapted from Morgan,
1997). These groups appear to come into being without much planning
and to emerge from local interactions among people pursuing their
individual agendas (adapted from Arrow, McGrath, & Berdahl,
2000). In these groups, internal and emergent forces prevail (McClure,
2005). My own experience in these groups and formal research of
them has taught me that:
Human imagination and experience play key roles in these groups.
People who become self-organizing group members first imagine and
experience a connection between their own fundamental need/belief/tendency
and the fundamental need/belief/question of the people who matter
most to them in their organization. Eventually, the group itself
imagines and experiences a connection between its own fundamental
need/belief/tendency and the fundamental need/belief/question in
an even larger system/organization.
They spread organically.
The pattern of growth of these groups is organic in that their ideas
spread in their larger systems/organizations by going anywhere that
others open to a new way of working and thinking recognize their
usefulness in addressing related needs in themselves and those who
matter most to them. That is, their ideas follow a path of most
acceptancesimilar to the path of least resistance
idea demonstrated by river water flowing the easiest way to the
sea.
Their impacts and their limitations are important parts of the
whole.
These groups deeply impact the individuals in them and can deeply
impact people near them and close to group members who are open
to working and thinking in a new way as well. However, for the ideas
they are demonstrating to spread beyond their local influence, those
near the group and close to group members must self-organize themselves,
demonstrating the ideas to additional others. It appears that only
people in direct contact with these groups can sense and see what
matters most to themand what truly makes them effectivebecause
what matters most to them and what makes them effective cannot simply
be talked about (and often isnt). It must be demonstrated.
This limitation is an important part of what ultimately makes these
groups so powerful.
These groups arent necessarily easy to see.
So why dont we know more about groups like these? I think
its because they can be difficult to see, even for people who are
part of them. They dont look and act like the formal teams,
departments, groups, and divisions
that were used to thinking about (with people in charge, formal
goals and structure, etc.). They emerge partially into view where
you can see that the people in them are serving both their own needs
and the needs of those who matter most to them (Hey, those
people are smart and they carethey are savvy but not selfish.
I like that.). They emerge more fully into your view at the
point at which they demonstrate value for yourself and those who
matter most to you (What they are doing will benefit me and
the people who matter most to me.). They emerge even more
fully when you self-organize yourself.
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